Operations Manager


Richmond, British Columbia, Canada

Permanent/Full Time

Manager Operations Culinary Foodservice

Oct 17

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.

Job Summary

Working as a Restaurant Manager you are responsible for the effective execution of service. You will always ensure and implement the Standards of Excellence, as determined by the location, company and the client are met. This position will be in charge of managing and staffing the entire front of the house staff.

Key Responsibilities:

Hires, trains, and develops all FOH restaurant staff in fine dining service standards

Maintains schedules, payroll and other administrative support to maintain food and beverage cost controls including inventory and pars

Organizes and conducts pre-shift and departmental meetings daily

Maintains communication with all departments to ensure customer service needs are met

Creates seating charts and station assignments daily, following up with support staff of daily expected business

Maintains all reservation systems and books to accommodate business demands

Creates side work assignments and ensures completion with wait staff

Maintains the highest level of service to client/guest, ensuring their satisfaction

Maintains cleanliness and presentation of dining room area

Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner

Preferred Qualifications:

Three years of Food Management experience

Cash handling and reconciliation of cash banks and POS systems

Ability to hire, develop, train, coach and counsel hourly associates

Ability to plan, market and execute special events/promotions

Ability to monitor and track budgets and expenditures

Excellent written and verbal communication skills

Excellent knowledge of customer service techniques and current service standards

Must be able to remain poised and focused under pressure

Knowledge of basic office programs, Microsoft Word, Excel, Outlook, as well as reservations systems

Conformity to the highest standards of personal integrity and ethical behavior

Professional appearance and demeanor required

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.

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