Hospitality/ Front of House Manager

Frind Winery

West Kelowna, British Columbia, Canada

Permanent/Full Time

Manager Hospitality Food and Beverage Foodservice Front of House

Aug 30

Applicants should have a minimum of at least 3 years of restaurant management and tasting room experience. Restaurant/Tasting Room Manager or experience in other leadership roles is considered an asset.

Duties include but are not limited to:


- work closely with all FOH staff and collaborate with our Executive Chef to resolve problems, ensure the guest experience is the number one priority

-Make educated decisions daily with respect to quality control, customer satisfaction and daily staffing requirements

- Being able to train, coach and mentor FOH staff, managing staff performance on a daily basis.

-Be able to address all situations with a calm demeanor and level-headed leadership

- A strong communicator and able to maintain a professional, business like relationship with all staff, management, vendors, and guests

- Experienced with staff management, development, and goal setting

- Meet all dress code requirements

- Able to set clear expectations to all staff and the ability to facilitate pre- and post shift meetings and having the managerial courage to deal with difficult situations.

- Able to maintain all FOH inventory levels

-Open and close the restaurant adhering to all guidelines and checklists, maintaining all employee records with attention to documentation details- ensuring compliance with all restaurant security procedures

- Ensure cash management procedures are completed timely and accurately

- Must have a valid Serving it Right Certification- Valid First Aid is considered an asset

- Adhere and comply with all company policies

- A strong in-depth knowledge of our wine product and suggest pairings

- A strong in-depth knowledge of our food menus and our ingredients, showing an understanding and communication toward food allergies and dietary concerns.

- A passion for building a strong rapport with all our customers, connecting with all incoming guests to ensure superior customer service it always met at an exceptional level

- Being able to assist in the hiring process, conducting interviews, orientations and training for all FOH positions

- A strong understanding and compliance with our Health and Safety Programs and in house Covid- 19 policies and procedures

- experience with forecasting, planning marketing events, creative customer experience while balancing the administrative needs; payroll, budgeting, etc.


- Applicants should have a minimum of at least 3 years of restaurant management and tasting room experience. Restaurant/Tasting Room Manager or experience in other Leadership roles is considered an asset.

- Strong computer skills

- Must have proven leadership skills with the ability to train and motivate others to a superior level of customer service and adherence to all company policies

- A strong work ethic, great team player, regular/reliable attendance and a high level of honesty and integrity.

- A strong ability to use and operate all relevant computer applications

- Team builder with excellent motivation skills and coaching ability

- Exceptional written, verbal communication and interpersonal skills

- Experience working in a high-volume Winery Restaurant is considered an asset

Job Type: Full-time


  • Weekends

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Frind Winery