Catering Manager - Coast Capri Hotel

Coast Hotels

Kelowna, British Columbia, Canada

Permanent/Full Time

Food and Beverage Kitchen Manager Culinary Foodservice Kitchen Catering

Jul 27

Position: Catering Manager

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values and leadership accountability and as part of the culture we believe in the growth and development of our Ambassadors.

Featuring 185 guestrooms and over 16,000 square feet of newly renovated meeting and banquet space, the Coast Capri Hotel in Kelowna, BC is seeking a Catering Manager to join our team as an integral part of our Sales and Convention Services.

Under the guidance and supervision of the Director of Sales this individual will be responsible for prospecting new clients along with retaining and building relationships with existing clients for the purpose of selling and finalizing catering and banquet services of the hotel. Additionally, this the position will be responsible for supporting the group sales team, managing catering bookings, liaising with internal departments, and providing administrative duties to facilitate the operational requirements of a successful department.

Key Responsibilities:

  • Successfully maintaining and building on existing client relationships that result in achieving and exceeding revenue/referral business goals
  • Actively researching, qualifying, and soliciting new business prospect through sales calls, lead follow-ups, networking, ongoing correspondence and prospecting
  • Greet meeting clients and group coordinators in order to provide exceptional customer service
  • Liaise with clients, prepare contracts and distribute information through the proper channels both internally and externally - Coordinate meeting room booking procedures as per the hotel booking policies
  • Conduct site inspections provide knowledge of the capabilities and limitations of the space specific to our client’s needs
  • Assist clients with all aspects of event and conference planning, menu selections, room set-up, décor selection, equipment rentals as well as other aspects based on client conference needs
  • Create detailed Banquet Event Orders for all events to effectively communicate the expectations of the client
  • Collaborate with the Sales and Catering team on creative ideas to capture meeting room and conference business
  • Ability to analyze business to make profitable decisions as to whether or not an event is a suitable fit within the strategic sales and marketing plan
  • Identify and action opportunities to optimize revenue and implement cost savings when planning events
  • Actively participate in revenue management, strategy, operational, and other meetings directly related to the sales and catering departments in the hotel
  • Liaise closely with all Ambassadors of the Guest Services, Food and Beverage, and Management teams
  • Perform administrative support including maintaining the Sales and Catering database records
  • Participate in other job-related duties and special projects as assigned

Personal Requirements:

  • Must possess a minimum of 2-3 years of hotel experience, preferably in a sales and/or catering role
  • Articulate, self-motivated, confident, and be a positive team player
  • Excellent oral and written business communication and interpersonal skills
  • Must be excellent listener and detail-oriented
  • Effective sales skills to secure new business and up-sell products and services
  • Must have a proven track record of organizational skills and time management
  • Demonstrate ability with regard to computer skills, including various software programs, proficiency with email, internet and data-based applications
  • Perform other job-related duties and special projects as assigned
  • Must be able to work outside of traditional business hours (evenings and/or weekends)

Job Types: Full-time, Permanent


  • Company events
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Store discount
  • Vision care


  • Monday to Friday

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Coast Hotels