Operations Manager, Food & Beverage

Great Canadian Gaming

Coquitlam, British Columbia, Canada

Full time

Manager Hospitality Food and Beverage Beverage Front of House

Sep 1

Hard Rock Casino Vancouver and Elements Casino Surrey are on the lookout for our next leader who is passionate about team engagement and knows how to rock it out in the Food & Beverage industry. Our next team member will exemplify leadership and will thrive in a fast, dynamic and rockin’ environment both at Hard Rock Casino Vancouver and Elements Casino Surrey. We’re looking for a leader with proven results and the ability to think out of the box to join the team as our next Operations Manager, Food & Beverage. This position will be responsible for the overall management and profitability of all services associated with Food & Beverage at the site level.

Duties & Responsibilities:

  • Providing leadership, direction and mentoring to the Food & Beverage operation
  • Developing performance objectives and delivering performance evaluations for direct reports
  • Planning, directing and implementing Food & Beverage strategic plans and business plans
  • Promoting and marketing the business
  • Maximizing the revenues of the food outlets while minimizing operating costs
  • Preparing and monitoring the annual and long term F&B budgets and forecasts
  • Analyzing P&L statements and presenting to the Executive Team with suggestions for improvement
  • Offering F&B expertise to all internal and external Guests
  • Approving all Food & Beverage related POs and invoices
  • Overseeing the monthly inventory count and managing discrepancies
  • Liaising closely with the General Manager to ensure strategic sales goals are exceeded
  • Liaising and communicating effectively with all appropriate operational departments
  • Developing and cultivating strong working relationships with all stakeholders: guests, management, team members and vendors
  • Ensuring compliance with licensing laws, health and safety and other statutory regulations
  • Performing other duties as assigned or directed


  • Legendary Guest service skills with a “Make it Happen” attitude
  • Understanding of yourself and others when communicating with team members and Guests
  • A passion for providing Rockin’ It Service to our internal guests in the quest of achieving service excellence
  • Live HRCV’s Values all day, every day:
  • Respect, Original, Caring, Kickin’ Service, Integrity and No Excuses
  • Post secondary education in Hospitality Management or suitable combination of education and experience
  • Minimum 5-7 years in all facets of the Food & Beverage operation including a minimum 2-3 years successful management experience
  • Experience in managing and mentoring a large team
  • Experience with Micros, Opera, Microsoft Office
  • POS experience an asset
  • Multi-outlet management experience an asset
  • Proven track record of driving the profitability of Food & Beverage operations
  • Exceptional interpersonal and communication skills
  • Ability to successfully obtain a Serving It Right certificate
  • The ability to successfully obtain a Criminal Record Check through the Gaming Policy and Enforcement Branch (GPEB)

Since the action never stops at Hard Rock Casino Vancouver and at Elements Casino Surrey, our Manager, Food & Beverage, must be ready and willing to work a flexible schedule, including evenings, weekends, and holidays. The hours of work will be based on guest and business needs.

If this sounds like a GREAT opportunity for you, we invite you register your interest. If your skills and experience are a match for our position, our professional recruiters will be in contact with you. Thank you for your application and your interest in Great Canadian.

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Great Canadian Gaming

We are the leading gaming, entertainment and hospitality company in Canada